Privacy Policy
Last Updated: November 22, 2025
Your Privacy Matters: This Privacy Policy explains how Sello collects, uses, and protects your personal information.
1. Information We Collect
1.1 Information You Provide
- Email Address: Account creation, authentication, order confirmations
- Username: Profile identification, artist attribution
- Full Name: Shipping, payment processing (for purchases only)
- Shipping Address: Order fulfillment (for purchases only)
- Payment Information: Processed via Stripe (not stored by us)
- Profile Information: Profile picture, bio/description (optional)
1.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, OS, screen resolution
- IP Address: For security and analytics
- Cookies: Session management, preferences
1.3 Content You Create
- Design uploads (images, titles, descriptions)
- Comments and likes
- Following/follower relationships
- Purchase history
2. How We Use Your Information
2.1 Essential Services
- Process and fulfill orders
- Manage your account
- Provide customer support
- Process payments (via Stripe)
- Send order confirmations and shipping updates
2.2 Platform Features
- Display your designs in the marketplace
- Enable social features (likes, comments, follows)
- Calculate and distribute artist royalties
- Personalize your experience
2.3 Communications
- Send transactional emails (order confirmations, account verification)
- Send promotional emails (with your consent - you can opt out)
- Notify you of platform updates
- Respond to your inquiries
3. Information Sharing
3.1 Third-Party Service Providers
- Stripe: Payment processing
- Supabase: Database & authentication
- Brevo: Email delivery
- Print Partners: Order fulfillment
3.2 We DO NOT:
- Sell your personal information to third parties
- Share your data for advertising purposes
- Give affiliates access to your data without consent
4. Data Security
- Encryption: All data transmitted via HTTPS/TLS
- Authentication: Secure password hashing
- Database Security: Row-level security policies
- Payment Security: PCI-compliant via Stripe
5. Your Rights
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request account and data deletion
- Export: Download your designs and data
- Opt-Out: Unsubscribe from marketing emails
5.1 California Privacy Rights (CCPA)
California residents have additional rights including the right to know what information is collected and request deletion.
5.2 EU/UK GDPR Rights
If you're in the EU/UK, you have additional rights including data portability and the right to object to processing.
6. Data Retention
- Account Data: Until deletion requested
- Order History: 7 years (legal/tax requirements)
- Payment Records: 7 years (legal/tax requirements)
- Design Files: Until artist deletes
7. Children's Privacy
Sello is not intended for users under 13. We do not knowingly collect information from children under 13. Users aged 13-17 require parental consent.
8. Changes to This Policy
We may update this Privacy Policy. We will notify users via email for material changes and post the updated policy with a new "Last Updated" date.
9. Contact Us
© 2025 Sello. All rights reserved.